Last Updated: September 8, 2026

Healing Mental Health (“Healing Mental Health,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit https://healingmentalhealthnow.com/ or interact with our website.

This policy applies to information collected through our public website. It does not replace Healing Mental Health’s Notice of Privacy Practices or other notices governing protected health information maintained as part of a provider-patient relationship.

1. Information We May Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Complete a website contact form.
• Request information about our services.
• Request or schedule an appointment.
• Contact us by telephone, email, or another communication method.
• Subscribe to communications, if offered.
• Otherwise communicate with our practice.

This information may include your:

• Name.
• Email address.
• Telephone number.
• Preferred contact method.
• Appointment-request information.
• Insurance or payment-related information when submitted through an authorized system.
• Information included in a message or inquiry.
• Other information you choose to provide.

Please do not submit detailed medical information, Social Security numbers, financial account information, or other highly sensitive information through a general website contact form or ordinary email. Use the approved patient portal or another secure method provided by our office when communicating about your care.

Information Collected Automatically

When you visit the website, certain information may be collected automatically, including:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Referring website.
• Pages viewed and links selected.
• Date and time of access.
• Approximate geographic location derived from an IP address.
• Website interactions and performance information.
• Cookie and similar technology identifiers.

This information helps us operate, secure, maintain, and improve the website.

2. How We Use Information

We may use collected information to:

• Respond to questions and requests.
• Process appointment requests.
• Communicate with prospective and current patients.
• Provide information about our practice and services.
• Operate, maintain, and improve the website.
• Understand how visitors use the website.
• Protect the website, our systems, and our users.
• Detect fraud, misuse, security threats, or technical problems.
• Maintain business and administrative records.
• Comply with legal, regulatory, licensing, and professional obligations.
• Enforce our Terms & Conditions and other policies.

We may also use information for another purpose disclosed when it is collected or with your authorization.

3. Health Information and HIPAA

Information collected through the public portions of this website is not necessarily protected health information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

When Healing Mental Health creates, receives, maintains, or transmits protected health information as part of providing healthcare services, that information is handled according to applicable law and our Notice of Privacy Practices.

Information submitted through an authorized patient portal, medical intake system, telehealth platform, or another healthcare service may also be governed by additional privacy notices and patient agreements.

Submitting a website form or appointment request does not by itself establish a provider-patient relationship.

4. Cookies and Analytics

Our website may use cookies, pixels, tags, and similar technologies. Cookies are small files placed on a device that help websites operate and provide information about website activity.

These technologies may be used to:

• Provide essential website functionality.
• Remember settings and preferences.
• Measure website traffic and performance.
• Understand how visitors interact with website content.
• Protect against fraudulent or malicious activity.
• Evaluate the effectiveness of outreach or advertising, when applicable.

The website uses or may use services such as Google Tag Manager and related Google services. These services may collect information about your browser, device, IP address, and interactions with the website according to their own privacy practices.

You can control or delete cookies through your browser settings. Blocking certain cookies may cause portions of the website to function incorrectly.

Where required, we will obtain consent before placing nonessential cookies or similar technologies.

5. How Information May Be Shared

We may disclose information in the following circumstances:

Service Providers

Information may be shared with companies that provide services on our behalf, such as:

• Website hosting and technical support.
• Website design and maintenance.
• Contact-form and customer-relationship-management services.
• Appointment scheduling and patient-portal services.
• Analytics and website-performance services.
• Email, telephone, and communication providers.
• Security, fraud-prevention, and spam-detection providers.
• Legal, accounting, insurance, and professional advisors.

These providers may access information only as necessary to perform services for us or as otherwise permitted by law and their agreements with us.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process.
• Respond to a lawful request from a government or regulatory authority.
• Protect the rights, safety, or property of Healing Mental Health, our patients, website visitors, or others.
• Investigate suspected fraud, security incidents, or unlawful activity.
• Address an immediate health or safety concern as permitted or required by law.

Business Changes

Information may be disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable privacy and healthcare laws.

Healing Mental Health does not sell patient medical records or protected health information.

6. Appointment Portals and Third-Party Services

Our website links to or incorporates services operated by other companies. These may include:

• Athenahealth or another patient scheduling and portal provider.
• Contact and CRM platforms.
• Google services.
• Maps and location services.
• Social media platforms.
• Embedded forms, videos, or other website content.

When you use a third-party service, that provider may collect information directly from you. Its collection and use of information are governed by its own privacy policy, terms, and security practices.

Healing Mental Health does not control the privacy practices of independent third-party services. You should review their policies before providing personal information.

7. Communications

If you provide your contact information, we may use it to respond to your inquiry, assist with scheduling, or communicate about services you requested.

Email and standard text messages may not be completely secure. Do not use ordinary email or text messaging to communicate urgent concerns or detailed confidential medical information unless our office has specifically authorized that method.

Website forms, email, and text messages are not monitored continuously and must not be used during an emergency.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Respond to an inquiry or provide a requested service.
• Maintain appropriate business and administrative records.
• Meet legal, regulatory, contractual, insurance, and professional requirements.
• Resolve disputes.
• Protect the security and integrity of our systems.
• Enforce our agreements and policies.

Medical and patient records may be retained for periods required by healthcare, licensing, insurance, and record-retention laws.

When information is no longer reasonably needed, we may delete it or make it anonymous, subject to applicable legal requirements and technical limitations.

9. Information Security

We use reasonable administrative, technical, and physical measures intended to protect information against unauthorized access, use, alteration, or disclosure.

However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure. You provide information electronically at your own risk.

If you believe information submitted to us has been compromised, please contact us promptly.

10. Your Choices and Privacy Rights

Depending on the information involved and applicable law, you may have the right to:

• Ask whether we maintain personal information about you.
• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Withdraw consent for certain communications.
• Ask questions about our privacy practices.

These rights may be limited when information must be retained for legal, healthcare, security, billing, insurance, or administrative reasons.

Requests involving protected health information or medical records are handled according to our Notice of Privacy Practices and applicable healthcare law.

To make a privacy request, contact us using the information provided below. We may need to verify your identity before completing a request.

11. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the public website without appropriate authorization.

A parent or legal guardian who believes a child has submitted personal information through the website should contact us so that we can review the situation and take appropriate action.

12. External Links

Our website may contain links to websites that are not operated by Healing Mental Health. We are not responsible for the content, availability, security, or privacy practices of external websites.

A link to another website does not necessarily constitute an endorsement of that website or its services.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Healing Mental Health
5770 Highland Road, Suite A
Waterford, MI 48327

Phone: (248) 775-7767
Toll-Free: (888) 770-1688
Email: info@healingmentalhealthnow.com